CASE STUDY
Cushman & Wakefield’s Maintenance Transformation with Zapium CMMS
Enhanced Customer Satisfaction, Operational Profitability, and Vendor Collaboration with Zapium. A global powerhouse in the commercial real estate services sector, Cushman & Wakefield boasts an extensive portfolio that encompasses huge range of property management services.
Background
Cushman & Wakefield
A global powerhouse in the commercial real estate services sector, Cushman & Wakefield boasts an extensive portfolio that encompasses huge range of property management services. For over 2000 sites, they were looking for a solution to manage their facility maintenance operations more effectively.
Zapium
Zapium, a modern mobile and cloud-based facilities services management software, is designed for companies with facility operations looking to improve operational effectiveness and reduce inefficiencies and operations costs.
It’s software suite comprises of modules like-
The Challenge
The complex operations across a huge number of sites were proving a pain for Cushman & Wakefield’s and some of the biggest challenges were:
- 1
Cost And Spends
Inflated maintenance spends due to operational inefficiencies - 2
Inefficiencies And Transparency
Inefficiency in facility operations management due to lack of activity level visibility - 3
Vendor Management & Performance Tracking
Complexities in managing and coordinating with hundreds of vendors. - 4
Scheduling And Dispatch
Issues in dispatching and coordinating with maintenance teams.
The Key Impact
The Solution
Zapium was implemented to address three key challenges- Scheduling, Transparency and higher costs, and the software was able to deliver transformative changes. Cushman & Wakefield was able to achieve:Centralised Oversight
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
Seamless Communication
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
Optimised Scheduling
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
Enhanced Vendor Management With Performance Tracking
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
Increased Efficiency
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
Data-Driven Decisions
With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.
The Impact
Maintenance Spend Reduction
Maintenance expenses dropped by 12%, thanks to the streamlined processes and better activity level visibility.Profitability Boost
There was a 8% increase in operational profitability following the Zapium’s implementation.Resource Utilisation
Resource utilisation saw a spike by 16% , attributed to the software’s smart scheduling and job allocation features.SLA Compliance Improvement
Compliance with Service Level Agreements improved by 17%.Conclusion
Overall, Zapium’s implementation proved to be a monumental shift for Cushman & Wakefield, impacting not just their customer relations but also their vendor management strategies. By harnessing the power of advanced technology, Cushman & Wakefield was able to seamlessly blend its operations with its vendor network, resulting in enhanced client satisfaction, operational efficiencies, and a more profitable facility operations.