Menu

CASE STUDY

Cushman & Wakefield’s Maintenance Transformation with Zapium CMMS

Enhanced Customer Satisfaction, Operational Profitability, and Vendor Collaboration with Zapium. A global powerhouse in the commercial real estate services sector, Cushman & Wakefield boasts an extensive portfolio that encompasses huge range of property management services.

Background

Cushman & Wakefield

A global powerhouse in the commercial real estate services sector, Cushman & Wakefield boasts an extensive portfolio that encompasses huge range of property management services. For over 2000 sites, they were looking for a solution to manage their facility maintenance operations more effectively.

Zapium

Zapium, a modern mobile and cloud-based facilities services management software, is designed for companies with facility operations looking to improve operational effectiveness and reduce inefficiencies and operations costs.
It’s software suite comprises of modules like-
Asset Management
Preventive Maintenance, Inspections and Audits
Work Order And Job Management
Smart, Automated Scheduling- People and Work
Asset Meter Readings And Reporting
Vendor Management And Sourcing
Inventory Management (Supplies & Parts)
Data-Driven Analytics

The Challenge

The complex operations across a huge number of sites were proving a pain for Cushman & Wakefield’s and some of the biggest challenges were:
  • 1

    Cost And Spends

    Inflated maintenance spends due to operational inefficiencies
  • 2

    Inefficiencies And Transparency

    Inefficiency in facility operations management due to lack of activity level visibility
  • 3

    Vendor Management & Performance Tracking

    Complexities in managing and coordinating with hundreds of vendors.
  • 4

    Scheduling And Dispatch

    Issues in dispatching and coordinating with maintenance teams.

The Key Impact

16%
Maintennace Spend Reduction
12%
Resource Utilisation Improved
17%
SLA Compliance Enhanced
8%
Profitability Boost (Vendor Spends Decreased)</span >

The Solution

Zapium was implemented to address three key challenges- Scheduling, Transparency and higher costs, and the software was able to deliver transformative changes. Cushman & Wakefield was able to achieve:
  • Centralised Oversight
  • Seamless Communication
  • Optimised Scheduling
  • Enhanced Vendor Management With Performance Tracking
  • Increased Efficiency
  • Data-Driven Decisions

Centralised Oversight

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

Seamless Communication

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

Optimised Scheduling

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

Enhanced Vendor Management With Performance Tracking

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

Increased Efficiency

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

Data-Driven Decisions

With the mobile app, Cushman agents and vendors alike could provide instantaneous updates on job statuses, ensuring streamlined coordination and timely interventions.

The Impact

Maintenance Spend Reduction

Maintenance expenses dropped by 12%, thanks to the streamlined processes and better activity level visibility.

Profitability Boost

There was a 8% increase in operational profitability following the Zapium’s implementation.

Resource Utilisation

Resource utilisation saw a spike by 16% , attributed to the software’s smart scheduling and job allocation features.

SLA Compliance Improvement

Compliance with Service Level Agreements improved by 17%.

Conclusion

Overall, Zapium’s implementation proved to be a monumental shift for Cushman & Wakefield, impacting not just their customer relations but also their vendor management strategies. By harnessing the power of advanced technology, Cushman & Wakefield was able to seamlessly blend its operations with its vendor network, resulting in enhanced client satisfaction, operational efficiencies, and a more profitable facility operations.