At Zapium (FieldCircle Group), are committed to “Establishing, monitoring and continually improving our safeguards for the confidentiality, integrity, and availability of all our physical and electronic information assets to ensure that regulatory, operational, and contractual requirements are fulfilled.”

We are committed to ensuring that.

• Regulatory and legislative requirements related to operation are met.
• The confidentiality of information is protected and prevents the disclosure of valuable or sensitive information.
• The integrity of information is maintained to ensure its accuracy and completeness.
• The availability of information is maintained to meet business needs and client requirements.
• Enhance employee participation through regular training programs.
• An incident management process is established and implemented to ensure that all breaches of information security, actual or suspected are reported and investigated.
• Risks are mitigated to an acceptable level through a risk management framework.
• The information security management system is continually improved.
• Appropriate resources are allocated in order to implement, operate and review an effective Information Security Management System.
• Managing our business based on clear and measurable objectives and timelines.
• Using our customers’ feedback to improve our processes and offerings.
• Ensuring our employees have the appropriate training, skills and experience. Competent and skilled employees are the cornerstone for accomplishing and maintaining a high quality-oriented organization.
• Following our leadership framework and commitments from Management.
• Attaining and retaining a high standard of excellence in the operations of our business.
• Upholding our reputation for providing nimble and holistic solutions to our customer by ensuring its reflection throughout the organisation.
• Continuous assessment of our business to ensure that the quality of services we provide completely and consistently meets our customers’ expectations and all current and impending legislative requirements.
• The effectiveness of our quality system is observed through planned audits, management reviews and customer satisfaction surveys.

All stakeholders are responsible for the implementation of respective security policies and procedures within their area of operation and oversee adherence by their team members. Zapium (FieldCircle Group) shall follow a formal disciplinary process for employees who have allegedly violated the information security policies and procedures.

We will actively pursue continuous quality improvements through programs that enable every employee to do their job for the first time correctly. Commitments to quality are made by all our employees and are an integral part of their responsibilities.

Zapium (FieldCircle Group) will take all necessary steps to ensure that its quality policy is understood, implemented, and maintained at all levels in the Organisation.

If you have any questions, you can write to us at hello@zapium.com